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Following CDC guidelines, employees are tested throughout the day for fever, hand hygiene, mask-wearing, and social distancing practices to keep consumers safe. Results are then shared immediately with consumers and the public.
An interactive code is available for customers to scan with any smartphone prior to entering to ensure compliance.
Filing complaints is a good business practice and “the right thing to do”.
Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or you will be notified that we received no response). Complaints are generally closed within 30 days.
If the business responds to a complaint but the customer remains dissatisfied, PWT may request a second response from the business.
Once a complaint is closed, PWT will assign one of the following closing statuses:
Failure to respond to a PWT complaint may have a negative impact on the PWT rating of any business because being responsive to customer complaints is a core element of both PWT Accreditation Standards and PWT Reporting Standards.
A complaint can be filed by one of the following methods:
Wash hands often with soap and water for at least 20 seconds.
As an individual, you can lower your risk of infection by reducing your rate of contact with other people. Avoiding public spaces and unnecessary social gatherings, especially events with large numbers of people or crowds, will lower the chance that you will be exposed to the coronavirus as well as to other infectious diseases like flu.
Cover coughs and sneezes with tissues.
Avoid close contact with anyone showing symptoms of respiratory illness.